Guest Communication: Every Channel, One AI
Guests choose the channel — phone, email, website chat, WhatsApp, Instagram or Messenger. One AI answers on all of them, from a single knowledge base, in 30 languages, with live availability from your PMS. You maintain your house information once.
Results from live operation with our hotel clients
Every guest channel, covered
The same answers everywhere, because they come from the same source.
| Channel | What the AI handles | Read more |
|---|---|---|
| Phone | Calls answered in seconds, up to 100 in parallel, reservations taken directly | AI Receptionist · AI Answering Service |
| Guest emails read, sorted and answered or drafted for approval | Included in the platform | |
| Website chat | Questions answered during the booking decision, with booking links | Hotel Chatbot |
| Full booking conversations with live rates, multi-property capable | WhatsApp AI for Hotels | |
| Direct messages and story replies from the same knowledge base | Hotel Chatbot | |
| Facebook Messenger | Enquiries from your page handled without a separate inbox | Hotel Chatbot |
Why one platform beats six inboxes
Separate tools per channel mean separate content, separate gaps and separate things to forget.
Reachable 24/7 — without a night shift
Enquiries arrive at 23:00, on Sundays and during the check-out rush. Every channel answers immediately, at every hour, without adding a rota.
Bookings without the detour
With live PMS data the AI quotes real availability and rates and takes the reservation or sends a booking link — in the same conversation, instead of promising a callback.
30 languages, one knowledge base
Automatic language detection everywhere. You maintain your house information once and every channel answers in the guest's own language.
Your team on what matters
Routine questions stop interrupting the front desk. The people at your property spend their attention on the guests standing in front of them.
Concierge service around the clock
Restaurant tips, directions, spa hours, what to do when it rains — answered during the stay too, not only before booking.
GDPR-compliant, EU hosting
EU servers, encrypted transmission, configurable retention, data processing agreement included as standard.
Frequently asked questions about guest communication
What is omnichannel guest communication?+
Which channels does Alveni AI cover?+
Do we have to maintain content for each channel separately?+
How does it connect to our PMS?+
How many languages are supported?+
Can guests always reach a human?+
Is it GDPR-compliant?+
One AI for every guest channel
In a free demo we show the same guest question answered on the phone, on WhatsApp and in website chat — from one knowledge base, in the language your guests use.