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WhatsApp Business · live PMS data

WhatsApp AI for Hotels

Guests already message hotels on WhatsApp — usually outside office hours. A WhatsApp AI assistant answers those messages in 30 languages, quotes live availability from your PMS and sends a direct booking link, without anyone watching an inbox.

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Results from live operation with our hotel clients

200,000+
guest calls answered
5,000+
front-desk phone hours saved
€17.35M
in phone bookings generated

What the WhatsApp assistant does

Not an auto-reply telling guests when you are open. A conversation that ends with a booking.

Live rates, quoted in the chat

Connected to your PMS, the assistant quotes real availability and rates in the conversation and follows up with a direct booking link — no form, no callback.

Built for multi-property groups

One WhatsApp number for the whole group. The guest picks the property from a list, and the conversation continues with that house's data.

30 languages, detected automatically

International guests write in their own language and are answered in it. One knowledge base serves every language.

Answers at 23:00 and on Sundays

WhatsApp enquiries arrive around the clock, often long after the desk closes. Every message gets a reply within seconds.

Booking links after phone calls

A guest who called but did not book can receive the offer by WhatsApp afterwards — the channel with by far the highest read rates.

EU processing, DPA included

Conversations processed on EU servers, encrypted in transit, retention under your control, data processing agreement as standard.

How a WhatsApp booking conversation runs

From first message to booking link — usually inside a minute.

1

Guest sends a WhatsApp message

To your hotel's or your group's WhatsApp number — from the website, a booking confirmation or a printed QR code.

2

Property selection (groups only)

For multi-property groups the guest picks the house they mean from a short list.

3

AI replies with live data

Availability, rates, room categories and house information — from your PMS, in the guest's language.

4

Booking link or handover

The assistant sends a direct booking link, or passes the conversation to your team with the full context.

Frequently asked questions about WhatsApp AI

How does WhatsApp AI work for a hotel?+
A guest writes to your hotel's WhatsApp number. The AI reads the message, answers from your house knowledge base and — where connected to your PMS — quotes live availability and rates and sends a direct booking link. Complex or sensitive requests are passed to your team with the full conversation. Everything happens inside WhatsApp, so the guest never has to switch apps.
Do we need WhatsApp Business?+
Yes — the AI runs on the official WhatsApp Business platform, which is what allows automated replies within Meta's rules. We set the connection up with you; you keep ownership of the number and the account.
Does it work for a hotel group with several properties?+
Yes, and this is where WhatsApp is strongest. One number can serve a whole group: the guest picks the property from a short list, and from then on the conversation uses that property's rates, availability and house information.
Which languages does it handle?+
30 languages with automatic detection. The guest writes in their own language and gets the reply in the same language — no menu, no language selection, and you maintain your content only once.
Can guests still reach a human?+
Always. Guests can ask for a person at any point, and your team can take over a live conversation whenever they want. The AI also escalates on its own for complaints, special requests and anything outside its scope.
Is WhatsApp AI GDPR-compliant?+
Our processing runs on EU servers with encrypted transmission and a data processing agreement included. Note that WhatsApp itself is a Meta service, so your privacy notice needs to cover the channel — we provide the wording our hotel clients use.
What does it cost and how long does setup take?+
Plans start at €99 per month; hotel groups pay from €0.11 per minute of usage on the voice side. Setup is typically 7 to 10 days including the WhatsApp Business connection, knowledge base and testing.

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Answer every WhatsApp message, day and night

In a free demo we show a real booking conversation on WhatsApp — with your rates, your house information and the languages your guests write in.

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