Pricing & plans for your AI phone assistant

Name: Alveni AI Phone Assistant
Brand: Alveni AI

Transparent pricing for hotels: from €99/month for individual hotels, from €0.11 per minute for hotel groups based on actual usage. No hidden costs.

STARTER

The simple way into better guest service

from €99/ month

✓24/7 availability for your hotel
✓100% GDPR-compliant and EU-hosted
✓1 AI employee
✓100% call answer rate
✓1 phone number included
✓Per-minute rate: from €0.11 per minute for hotel groups — depending on the number of properties and based on actual usage
✓No hidden costs

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PLUS

Extended features with a personalised AI

from €299/ month

✓24/7 availability for your hotel
✓100% GDPR-compliant and EU-hosted
✓5 AI employees
✓API integrations
✓5 phone numbers included
✓Per-minute rate: from €0.11 per minute for hotel groups — depending on the number of properties and based on actual usage
✓Scales without losing your plan

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PREMIUM

First-class AI service in every situation

from €499/ month

✓24/7 availability for your hotel
✓100% GDPR-compliant and EU-hosted
✓50 AI employees
✓Custom API integrations
✓Unlimited phone numbers (fair use)
✓Per-minute rate: from €0.11 per minute for hotel groups — depending on the number of properties and based on actual usage
✓Individual SLA available
✓Enterprise setup

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Alveni AI charges only for actual per-minute usage — with no lost package minutes. Telephony, assistants and numbers scale flexibly with your real needs.

Features included in every plan

Every plan includes all of these features — no hidden surcharges.

Feature	STARTER	PLUS	PREMIUM
Telephony & integration
SIP trunk integration	✓	✓	✓
Call forwarding	✓	✓	✓
Send DTMF codes	✓	✓	✓
Inbound webhook	✓	✓	✓
100+ AI voices	✓	✓	✓
Custom voice	✓	✓	✓
Background sounds	✓	✓	✓
Call recording	✓	✓	✓
Credit card capture on the phone	✓	✓	✓
Languages & communication
30 languages	✓	✓	✓
Industry terminology	✓	✓	✓
Allow interruptions	✓	✓	✓
Adjustable speaking speed	✓	✓	✓
Adjustable sensitivity	✓	✓	✓
Adjustable creativity	✓	✓	✓
WhatsApp notifications after calls	✓	✓	✓
Transcripts in email notifications	✓	✓	✓
Knowledge & AI
FAQ knowledge base	✓	✓	✓
Dynamic knowledge base	✓	✓	✓
Company info from your website	✓	✓	✓
Regular website scraping	✓	✓	✓
Internet search	✓	✓	✓
Live AI fact-checking on the phone	✓	✓	✓
Advanced prompting	✓	✓	✓
Prompt templates	✓	✓	✓
Simple mode	✓	✓	✓
Assistants & automation
Unlimited assistants	✓	✓	✓
AI appointment booking	✓	✓	✓
API requests during the call	✓	✓	✓
API requests after the call	✓	✓	✓
Variable extraction	✓	✓	✓
Context summary on call transfer	✓	✓	✓
Dashboard & administration
Real-time dashboard	✓	✓	✓
Single sign-on (SSO)	✓	✓	✓
Individual contract terms	✓	✓	✓
Individual SLA	✓	✓	✓
Customer success manager	✓	✓	✓
Community access	✓	✓	✓
Support	✓	✓	✓
Priority onboarding	✓	✓	✓
Free audio test	✓	✓	✓
Security & compliance
100% GDPR-compliant and EU-hosted	✓	✓	✓
HIPAA-certified health data	✓	✓	✓
SOC 2 encryption of your data	✓	✓	✓
Pseudonymisation of personal data	✓	✓	✓
Automatic deletion of audio recordings	✓	✓	✓

Predefined AI agents

Every agent is ready to use and specialised for hotel needs.

❓FAQ agent

🛏️Room booking agent

🍽️Restaurant booking agent

🗓️Meetings & events agent

💆Spa agent

🎩Concierge agent

🌐

Universal AI agent

The universal AI agent combines everything the specialised agents can do in a single assistant — FAQ, room booking, restaurant, meetings, spa and concierge in one conversation. Every hotel decides which capabilities to activate.

No hidden costs

Typical providers work with fixed packages, minimum fees and surcharges per number or feature. Alveni AI deliberately avoids all of that and bills only actual usage.

Comparison	Alveni AI	Other providers
Phone numbers	Included in all plans	Often e.g. €7/month extra per number
Included minutes	Only actual usage	Unused minutes expire
Outbound calls	Same rate logic as inbound	Often a surcharge
Assistants	Scalable without artificial limits	Limited per user
Activation	No additional activation fee	Often hidden activation fees
Parallel calls	100+ parallel calls in all plans	No parallel calls, or a surcharge

Why hotels choose Alveni AI

Hotels use Alveni AI to turn missed calls into direct bookings. Up to 50% of all calls are reservation enquiries — the AI answers them automatically, 24/7.

How does billing work at Alveni AI?+

You only pay for actual conversation minutes, with no minimum volume. The more properties you connect, the lower the per-minute rate.

Is billing per minute or per second?+

Billing at Alveni AI is per second. Only the conversation time actually used is charged — every call is billed exactly by consumption, without rounding up to full minutes.

Are there hidden costs?+

No. Phone numbers, assistants and usage are transparent and scale with your needs.

How is Alveni AI different from other providers?+

Alveni AI charges only for actual usage instead of fixed packages with limits. With other providers, unused included minutes expire at the end of the month even though they were already paid for. With Alveni AI, only the conversation time actually used is billed — no lost minutes and no rigid package limits.

How does the cost compare to the alternatives?+

A single night-shift receptionist costs more per month than the AI — for eight hours of coverage, one language and one call at a time. Human answering services typically total 60–70% more for equivalent volume, and they take messages rather than bookings. Our study of 13,200 hotel calls measured around €45,000 in gross monthly booking potential per hotel on the phone line.

Proven impact

What we have already achieved

200,000+

guest calls answered

5,000+

front-desk phone hours saved

€17.35M

in phone bookings generated

More direct bookings with your phone AI

50% of missed calls are reservation enquiries. Turn them into direct bookings.

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