Pricing & plans for your AI phone assistant
Unique features. Transparent pricing. No hidden costs.
Reception Lite
The simple way into better guest service
from £249/ month
- ✓24/7 availability for your hotel
- ✓GDPR-compliant and EU-hosted
- ✓100% call answer rate
- ✓No hidden costs
- ✓Transfer to the right person when needed
- ✓Dashboard and call logs
- ✓Email summaries for your team after every call
- ✓Natural, friendly AI voices
- ✓Captures contact details and guest requests
- ✓Your own controlled knowledge base
- ✓Hallucination protection for reliable answers
- ✓Verified sources take priority
- ✓3 languages
Most popular
Reception Pro
Extended features with a personalised AI
from £499/ month
Everything in Reception Lite, plus:
- ✓API integrations with our partners — HotelPartner, HNS, DIRS21, Apaleo and 20+ more APIs
- ✓Automatic knowledge base updates – no manual upkeep
- ✓AI memory for returning guests
- ✓Call summary when transferring to your team
- ✓Advanced behaviour rules and conversation logic
- ✓Custom conversation and service processes
- ✓Automatic routing for specific callers or requests
- ✓Booking links sent by WhatsApp or SMS
- ✓AI detection of booking intent
- ✓10 languages
Reception Ultra
First-class AI service in every situation
from £999/ month
Everything in Reception Pro, plus:
- ✓Dedicated customer success manager
- ✓Priority support within 24 hours
- ✓Website chatbot included
- ✓WhatsApp chatbot included
- ✓Email automation included
- ✓Unified inbox across every messaging and OTA channel
- ✓Personalised offers sent to guests
- ✓Intelligent caller recognition based on CRM data
- ✓Revenue recovery engine
- ✓Revenue and conversion insights
- ✓Multi-property features
- ✓Your own MCP server, controllable through Claude
- ✓32 languages
Reception Elite
The central AI platform for hotel groups and multi-property operations
On request
Everything in Reception Ultra, plus:
- ✓Bespoke API and system integrations
- ✓Custom AI for your brand and processes
- ✓Central control across multiple properties
- ✓Custom workflows per property
- ✓Enterprise SLA and priority support
- ✓Per-minute rates from £0.11 at high volume
- ✓Bespoke role and permission models
- ✓Advanced performance and revenue analytics
- ✓Group-wide analytics and reporting
- ✓Quarterly business review with your manager
- ✓Rollout and change management support
- ✓Bespoke contract and billing models
Features at a glance
The full Alveni AI feature set in detail — no hidden surcharges.
| Feature | RECEPTION LITE | RECEPTION PRO | RECEPTION ULTRA | RECEPTION ELITE |
|---|---|---|---|---|
| Telephony & integration | ||||
| SIP trunk integration | ✓ | ✓ | ✓ | ✓ |
| Call forwarding | ✓ | ✓ | ✓ | ✓ |
| Send DTMF codes | ✓ | ✓ | ✓ | ✓ |
| Inbound webhook | ✓ | ✓ | ✓ | ✓ |
| 100+ AI voices | ✓ | ✓ | ✓ | ✓ |
| Custom voice | ✓ | ✓ | ✓ | ✓ |
| Background sounds | ✓ | ✓ | ✓ | ✓ |
| Call recording | ✓ | ✓ | ✓ | ✓ |
| Credit card capture on the phone | ✓ | ✓ | ✓ | ✓ |
| Languages & communication | ||||
| Languages on the phone | 3 | 10 | 32 | 32 |
| Industry terminology | ✓ | ✓ | ✓ | ✓ |
| Allow interruptions | ✓ | ✓ | ✓ | ✓ |
| Adjustable speaking speed | ✓ | ✓ | ✓ | ✓ |
| Adjustable sensitivity | ✓ | ✓ | ✓ | ✓ |
| Adjustable creativity | ✓ | ✓ | ✓ | ✓ |
| WhatsApp notifications after calls | ✓ | ✓ | ✓ | ✓ |
| Transcripts in email notifications | ✓ | ✓ | ✓ | ✓ |
| Knowledge & AI | ||||
| FAQ knowledge base | ✓ | ✓ | ✓ | ✓ |
| Dynamic knowledge base | ✓ | ✓ | ✓ | ✓ |
| Company info from your website | ✓ | ✓ | ✓ | ✓ |
| Regular website scraping | ✓ | ✓ | ✓ | ✓ |
| Internet search | ✓ | ✓ | ✓ | ✓ |
| Live AI fact-checking on the phone | ✓ | ✓ | ✓ | ✓ |
| Advanced prompting | ✓ | ✓ | ✓ | ✓ |
| Prompt templates | ✓ | ✓ | ✓ | ✓ |
| Simple mode | ✓ | ✓ | ✓ | ✓ |
| Assistants & automation | ||||
| Unlimited assistants | ✓ | ✓ | ✓ | ✓ |
| AI appointment booking | ✓ | ✓ | ✓ | ✓ |
| API requests during the call | ✓ | ✓ | ✓ | ✓ |
| API requests after the call | ✓ | ✓ | ✓ | ✓ |
| Variable extraction | ✓ | ✓ | ✓ | ✓ |
| Context summary on call transfer | ✓ | ✓ | ✓ | ✓ |
| Dashboard & administration | ||||
| Real-time dashboard | ✓ | ✓ | ✓ | ✓ |
| Single sign-on (SSO) | ✓ | ✓ | ✓ | ✓ |
| Individual contract terms | ✓ | ✓ | ✓ | ✓ |
| Individual SLA | ✓ | ✓ | ✓ | ✓ |
| Customer success manager | ✓ | ✓ | ✓ | ✓ |
| Community access | ✓ | ✓ | ✓ | ✓ |
| Support | ✓ | ✓ | ✓ | ✓ |
| Priority onboarding | ✓ | ✓ | ✓ | ✓ |
| Free audio test | ✓ | ✓ | ✓ | ✓ |
| Security & compliance | ||||
| 100% GDPR-compliant and EU-hosted | ✓ | ✓ | ✓ | ✓ |
| HIPAA-certified health data | ✓ | ✓ | ✓ | ✓ |
| SOC 2 encryption of your data | ✓ | ✓ | ✓ | ✓ |
| Pseudonymisation of personal data | ✓ | ✓ | ✓ | ✓ |
| Automatic deletion of audio recordings | ✓ | ✓ | ✓ | ✓ |
| AI disclosed to guests (EU AI Act) | ✓ | ✓ | ✓ | ✓ |
What else is possible
Beyond answering calls, Alveni AI can be shaped around how your hotel works. These are the options.
| Area | Feature | Available |
|---|---|---|
| Booking | Direct booking in the PMS during the call | Possible |
| Booking | Booking vs. quote – automatic classification | Possible |
| Booking | Upselling with direct booking | Possible |
| Booking | Selling packages | Possible |
| Booking | Configurable sales logic | Possible |
| Integration | PMS integrations, hotel-specific | Possible |
| Integration | Multi-property management | Possible |
| Communication | Intent-based email workflows | Possible |
| Communication | Automatic quote emails with alternatives | Possible |
| Communication | Configurable chat widget | Possible |
| Operations | Ticketing with email notifications | Possible |
| Operations | Check-in support with codes and guest data | Possible |
| Operations | Seasonal closure mode | Possible |
| Analysis | Semantic conversation filters | Possible |
| Analysis | AI feedback learning | Possible |
Predefined AI agents
Every agent is ready to use and specialised for hotel needs.
❓FAQ agent
🛏️Room booking agent
🍽️Restaurant booking agent
🗓️Meetings & events agent
💆Spa agent
🎩Concierge agent
🌐
Universal AI agent
The universal AI agent combines everything the specialised agents can do in a single assistant — FAQ, room booking, restaurant, meetings, spa and concierge in one conversation. Every hotel decides which capabilities to activate.
No hidden costs
Minimum fees, charges per phone number, surcharges per feature: with many providers these only turn up on the invoice. With Alveni AI the package price is the total price.
| Comparison | Alveni AI | Other providers |
|---|---|---|
| Phone numbers | Included in all plans | Often e.g. £7/month extra per number |
| Outbound calls | Same rate logic as inbound | Often a significant surcharge |
| Assistants | Scalable without artificial limits | Limited per user |
| Activating new phone numbers | No additional activation fee for new phone numbers | Often hidden activation fees for new phone numbers |
| Parallel calls | Up to 100 parallel calls in all plans | No parallel calls, or a surcharge |
| Upkeep | Automatic knowledge base updates | Manual, time-consuming upkeep by hand |
Why hotels choose Alveni AI
Hotels use Alveni AI to turn missed calls into direct bookings. Up to 50% of all calls are reservation enquiries — the AI answers them automatically, 24/7.
How does billing work at Alveni AI?+
Monthly and in arrears: your invoice arrives in the first few days of the following month, billed by plan and volume. You can pay into an Alveni account in Switzerland, Germany or the United Kingdom.
Are there hidden costs?+
No. Phone numbers, assistants and usage are transparent and scale with your needs.
How is Alveni AI different from other providers?+
The phone AI sits directly on your systems: it reads live availability and rates from the PMS, can book during the call, and creates tickets where your team already works. The knowledge base keeps itself current instead of someone maintaining lists. Up to 100 calls run at once, phone, WhatsApp, website and OTA channels all draw on the same knowledge, and the answers rest on verified sources.
How does the cost compare to the alternatives?+
A single night-shift receptionist costs more per month than the AI — for eight hours of coverage, one language and one call at a time. Human answering services typically total 60–70% more for equivalent volume, and they take messages rather than bookings. Our study of 13,200 hotel calls measured around £45,000 in gross monthly booking potential per hotel on the phone line.
How does the knowledge base stay up to date on its own?+
Alveni AI reads your website and any other sources you approve — your town's events page or the regional tourism site, for example. Those sources are checked daily and new information goes into the knowledge base by itself. You fill in no spreadsheets and no questionnaires, least of all several times over in different languages. An AI should take work off your team, not create more of it (as you may already have experienced with other providers).
Proven impact
What we have already achieved
200,000+
guest calls answered
5,000+
front-desk phone hours saved
€17.35M
in phone bookings generated
More direct bookings with your phone AI
50% of missed calls are reservation enquiries. Turn them into direct bookings.
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