AI Receptionist for Hotels
An AI receptionist is a virtual voice assistant that answers hotel calls automatically, responds to guest questions in over 30 languages and handles reservations, check-in information and call transfers around the clock — even when your front desk is unstaffed.
Results from live operations at our hotel customers
What an AI receptionist takes off your hands
Alveni is not a generic voicebot. Every capability was built for hotel phone communication — from the first ring to the finished reservation.
Call answering around the clock
The AI receptionist picks up every call in under a second — at night, on weekends and on public holidays. No guest ever hears a busy signal or sits in a queue again.
Reservations & rebookings
Real-time room availability from your PMS, direct bookings on the phone, cancellations and rebookings — captured automatically and documented without errors.
Answering guest questions
Check-in times, parking, breakfast, spa offers, directions — the AI answers the most common questions instantly from your knowledge base.
Multilingual from the first word
Automatic language detection and answers in over 30 languages. International guests are welcomed in their mother tongue — without extra staff.
Intelligent call transfer
The AI recognises sensitive or complex requests and routes them to the right person — with a conversation note, so nothing gets lost.
GDPR-compliant & on-brand
All data on European servers, every answer in your hotel's voice. You define the greeting, tone and rules of conduct — the AI sticks to them.
AI receptionist vs. human front desk, voicemail and IVR
How does an AI receptionist compare with the classic ways of handling a hotel phone line? The key criteria at a glance.
| Criterion | AI receptionist | Human front desk | Voicemail | IVR menu |
|---|---|---|---|---|
| Available 24/7 | Working hours only | |||
| Natural conversations | ||||
| Several calls at once | ||||
| Over 30 languages | Limited | |||
| Booking completed on the call | ||||
| Real-time PMS connection | Manual | |||
| Monthly cost | Predictable | High | Low | Medium |
| Setup time | 7 days | Recruiting | Minutes | Weeks |
What hoteliers say about Alveni
Over 100 hotels across the DACH region run on Alveni — rated 5 out of 5 stars throughout.
“We are delighted with our phone AI — it genuinely takes a huge amount of work off our hands!”
“We are very satisfied and it supports our team perfectly :-)! The support is always friendly and helpful, too.”
“Top customer support, deep expertise and fast turnaround on optimisation requests. Highly recommended — even for a luxury hotel.”
Frequently asked questions about the AI receptionist
What is an AI receptionist for hotels?+
Does an AI receptionist replace the human front desk?+
Which tasks does an AI receptionist handle in a hotel?+
What can AI be used for in hospitality?+
Which languages does the AI receptionist speak?+
Is an AI receptionist GDPR-compliant?+
How quickly can an AI receptionist go live?+
Your AI receptionist — live in 7 days
See in a free demo how Alveni answers calls for your hotel — naturally, multilingually and around the clock.