About us

The story behind Alveni AI

We pair world-class AI research with deep hospitality experience — so that every call becomes a great guest experience. Our mission is simple: no guest should ever land on hold music or a voicemail box again. Hotels deserve better.

Alveni Ltd. — Swiss quality

Alveni Ltd. is a registered Swiss company. We bring Swiss precision to state-of-the-art AI so hotels can offer the best phone service they have ever had — reliable, secure and GDPR-compliant.

Where we come from

Alveni AI is built by PhD-level AI researchers, experienced founders and hospitality professionals. Here are a few of the places where our team learned the craft.

Our journey

March 2023

First prototype: Swiss Deluxe Hotels Summit

First presentation of our AI concept at the Swiss Deluxe Hotels Summit at The Dolder Grand in Zurich.

November 2023

First business plan: Selektion Deutscher Luxushotels

We presented the business model at the Selektion Deutscher Luxushotels summit on Sylt, at Severin*s Resort and Spa.

March 2024

Live prototype: Future Hospitality Days

Live demonstration of our voice AI agent at Future Hospitality Days in Munich — in front of a visibly astonished audience.

August 2024

Market launch

Alveni AI launches as the world's first phone AI built for hotels. The first partner properties in the DACH region go live.

September 2024

Incorporation of Alveni Ltd.

Alveni Ltd. is incorporated in the canton of Schwyz, Switzerland — the legal foundation for everything that followed.

July 2025

Milestone: 100 hotels

More than 100 hotels across Germany, Austria, Italy and Switzerland run on Alveni AI — from boutique houses to luxury resorts.

September 2025

Keynote: Independent Hotel Show Munich

Keynote on the future of AI-powered guest communication at the Independent Hotel Show in Munich.

October 2025

Panel: Digital Hospitality Day Zurich

Panel expert at Digital Hospitality Day in Zurich — discussing AI, automation and where hospitality goes next.

January 2026

Milestone: €10M in phone bookings for our customers

Our hotel customers have generated more than €10 million in bookings taken by Alveni's phone AI.

June 2026

Milestone: 200,000 calls answered

Our phone AI has answered 200,000 calls for our hotels — 200,000 conversations that would otherwise have rung out or landed on voicemail. We caught every one of them.

July 2026

Milestone: €17M in phone bookings for our customers

Just half a year after the €10 million mark: our hotel customers have now generated more than €17 million in bookings over Alveni's phone AI.

Real expertise, no buzzwords

Our team is made up of PhD-level AI scientists, experienced entrepreneurs and hospitality professionals. We know how to build state-of-the-art language models — and we know what a guest expects when they call a five-star hotel.

As a Swiss company, we take the long view: reliability and transparency come first. We build technology hotels can depend on — every shift, every season.

Founder & CEO

Adelheid Glott

Founder & CEO of Alveni Ltd. Adelheid combines an academic background in artificial intelligence with years of hands-on hospitality work — building AI that answers a hotel's phone the way its best receptionist would.

She sets Alveni AI's strategic direction and publishes our research — including the public Phone AI Insights Report on what 13,200 real hotel calls reveal about guest communication.

Conferences, galas & press

Alveni AI is a regular presence at hospitality's most important events — from the 101 Best Hotels galas to the leading international trade fairs.

Our promise

True hospitality has no opening hours.

It has no language barriers. It has no hold music.

The era of the outdated answering machine, of poor phone service and of calls that ring out has to end. Hotels deserve a solution as professional as the service they deliver in person — around the clock, in every language, on every single call.

That is why Alveni AI exists.

What hoteliers say — read the reviews (German)