AI for hotels: every guest question, every channel, answered
Alveni is an AI receptionist and guest-communication platform for hotels — one AI that answers every call, email, website chat and WhatsApp message in 30 languages, 24/7, takes reservations and hands the rest to your team. One knowledge base, every channel.
100 parallel calls. Sub-second latency. GDPR-compliant with EU + optional Swiss hosting. Live in 7–10 days.
Proven impact
What we have already delivered for our customers
The real problem
Guests reach you on six channels. Your team can't watch them all.
The phone rings during check-out, an email sits unanswered until evening, a WhatsApp message waits overnight, and the Instagram DM never gets seen. Every missed touchpoint is a guest who books elsewhere — and the phone is the worst offender, because most callers who reach a voicemail simply hang up and dial a competitor.
Alveni closes every channel at once, from one knowledge base, so no enquiry falls through the cracks — and your reception team gets to focus on the guests standing in front of them.
Omnichannel
One AI. Every channel your guests use.
Guests choose the channel; Alveni answers everywhere with the same accurate information.
AI phone agent
Answers incoming calls in natural language — availability, prices, directions, reservations — and transfers anything complex to your team. Up to 100 calls at once, no hold music.
Email AI
Drafts replies to guest emails using your PMS data and house tone, ready for one-click approval in the inbox. Your team keeps full control.
Website chat
Answers questions live on your site, qualifies enquiries and pushes direct bookings — in 30+ languages, instantly.
Guests message your hotel on WhatsApp; the AI replies at once with availability, prices and pre-arrival information.
Direct messages on Instagram answered automatically — ideal for younger, social-first guests discovering you on mobile.
Facebook Messenger
Automated guest conversations over Meta Messenger, integrated into the same single knowledge base as every other channel.
Most hotels start with the phone — the channel where the most revenue leaks. Learn how the voicebot and AI receptionist work, or see the full integration list.
What the AI actually does
Six capabilities that move the numbers
One knowledge base, every channel
You maintain a single source of truth about your hotel. The AI uses it on the phone, in chat, over email and across social — so a price quoted on a call matches the one in WhatsApp. Update once; it propagates everywhere, in every language.
Natural-language voice, not an IVR menu
No 'press 1 for reservations'. Guests speak naturally, the AI extracts intent, asks clarifying questions where needed and answers with the warmth of a good receptionist — sub-second latency, real turn-taking.
Smart transfer to the right person
AI handles the repetitive 80%. For VIPs, group bookings, complaints and high-value moments it routes the call to reception, reservations, sales or management with the conversation context already attached.
Built for peak load
100 simultaneous calls and 24/7 availability mean no booking lost to a busy line at 9am check-out or to a timezone gap overnight. The platform auto-scales for your busiest weeks with no config change.
Deep hotel-system integration
PMS, channel manager, CRM and booking engine. Reservations created in a conversation land in your system automatically; guest profiles and loyalty data flow into the call context.
Swiss-grade security
Engineered by Alveni Ltd. in Switzerland. EU hosting by default (Swiss optional), AES-256 + TLS 1.3, GDPR and Swiss nDSG compliance, full audit log of every interaction.
What to look for
How Alveni differs
Every channel — phone, email, chat, WhatsApp, social — on one AI
30+ languages with automatic detection and mid-call switching
Natural-language voice conversation (no IVR menus)
100 parallel calls, 24/7, auto-scaling for peak
Real-time PMS / channel-manager / CRM integration
Smart, context-aware transfer to the right department
EU + optional Swiss servers, GDPR + nDSG compliant
FAQ
Common questions about AI for hotels
What results has Alveni AI delivered for hotels?
Alveni AI has answered over 200,000 guest calls for its hotel customers, saved more than 5,000 hours of front-desk phone time, and generated €17.35M in phone bookings. These figures come from live operations across German-speaking markets (Germany, Austria, Switzerland, South Tyrol) and keep growing.
What is AI for hotels, exactly?
It is software that handles guest communication automatically across the channels guests actually use — phone, email, website chat, WhatsApp, Instagram and Facebook Messenger. Alveni answers questions, gives availability and prices, takes reservations and routes anything complex to the right person on your team. One AI, one knowledge base, every channel, 24/7.
Is this a chatbot or a phone agent?
Both — and that is the point. Most vendors do one channel well. Alveni runs the AI phone agent (voice), the website chatbot, email automation and the social messaging channels from a single knowledge base, so guests get the same accurate answer no matter how they reach you.
How many languages does it handle?
Up to 30 languages with automatic detection — the guest never selects a language, the AI simply answers in theirs. Mid-conversation language switching is supported, which matters for hotels with an international guest mix.
Will it replace my reception team?
No. It removes the repetitive first-contact work — opening hours, availability, directions, standard FAQs — that absorbs most of a reception team's time. Everything that needs a human (VIPs, group bookings, complaints, complex requests) is transferred to the right person with full context. Your team spends more time with guests, not less.
Does it integrate with my PMS?
Yes. API integrations with major property management systems, channel managers, CRMs and booking engines — including Apaleo, Mews, Shiji, hotelkit, Dailypoint, Hotel-NetSolutions and SimpleBooking. Reservations taken on a call land in your PMS automatically.
Is it GDPR-compliant?
Fully. All servers are in the EU, data is encrypted at rest (AES-256) and in transit (TLS 1.3), with optional pseudonymisation of sensitive guest data. As a Swiss company (Alveni Ltd.) we also meet the stricter Swiss nDSG standard by default.
How long does it take to go live?
7–10 days. We run a white-glove onboarding: knowledge-base ingestion from your existing materials, PMS integration, voice and tone configuration, test calls with your team, then go-live. No DIY configuration needed from your side.
Can I see pricing?
Pricing is tailored to call volume, number of properties, integration scope and language coverage. You get a transparent quote in the first 30-minute demo. Contact us for a tailored offer.
Targeting a specific market? See AI for hotels in the UK, London hotels, or Greece.
Ready to answer every guest, on every channel?
Phone, email, chat and social — one AI, 30 languages, 24/7. Swiss engineering, live in 7–10 days.