Hotel Chatbot
A hotel chatbot answers guest questions in a chat window — on your website, on Instagram and in Messenger. It understands free-text questions, replies in 30 languages, quotes live availability from your PMS and hands over to your team when a human is needed.
Results from live operation with our hotel clients
What the chatbot actually does
Most hotel chatbots are decision trees with a friendly avatar. This one answers questions.
Answers, not button trees
Guests ask in their own words — no menus to click through. The chatbot understands the question, answers it and keeps the context when the guest follows up.
Live rates and availability
Connected to your PMS, the chatbot quotes real availability and rates in the conversation and sends a direct booking link — instead of pointing the guest at a form.
30 languages, one knowledge base
Automatic language detection on every channel. You maintain your house information once; the chatbot answers in the language the guest writes in.
Clean handover to your team
Anything the chatbot should not decide goes to a human — with the full transcript, so nobody has to ask the guest to repeat themselves.
Working while the desk is closed
Most website chats start outside office hours. The chatbot answers at 23:00 and on Sundays, when the alternative is a contact form nobody reads until Monday.
GDPR-compliant by default
EU hosting, encrypted transmission, configurable retention, data processing agreement included. Your guest data stays yours.
One knowledge base, every chat channel
Guests choose the channel, not you. The answers stay identical because they come from the same source.
| Channel | What it handles | Why it matters |
|---|---|---|
| Website chat | Answers questions during the booking decision, right on the page where the guest is hesitating | Highest intent — the guest is already looking at your rooms |
| Instagram DMs | Replies to direct messages and story reactions with the same knowledge base | Where younger guests ask first, often outside office hours |
| Facebook Messenger | Handles enquiries from your Facebook page without a separate inbox to watch | Still the default channel for a large share of leisure guests |
| Full booking conversations including live rates and booking links | Covered on its own page — the channel with the highest response rates |
Looking specifically for WhatsApp? WhatsApp AI for hotels covers that channel in detail.
AI chatbot vs. scripted bot vs. contact form
The three options a hotel realistically has for handling website enquiries.
| Criterion | AI chatbot | Scripted bot | Contact form |
|---|---|---|---|
| Understands free-text questions | |||
| Answers immediately, 24/7 | |||
| Live availability and rates | |||
| 30 languages, auto-detected | 2–3 fixed | ||
| Same answers across channels | |||
| Escalates with full context | Delayed | ||
| Guest gets a decision in the chat |
Frequently asked questions about hotel chatbots
What is a hotel chatbot?+
Which channels does the chatbot cover?+
Can the chatbot show live prices and availability?+
How many languages does it handle?+
What happens when the chatbot does not know the answer?+
Is a hotel chatbot GDPR-compliant?+
How long does setup take?+
See it answer your guests' questions
In a free demo we run your real guest questions through the chatbot — on your own house information, in the languages your guests actually write in.