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Drafted, not auto-sent

Email AI for Hotels

Guest enquiries read, sorted and answered in your hotel's own writing style, with live rates from your PMS — inside the mailbox you already use. Every draft waits for a person before it sends.

✉

Draft ready for review

Re: Room enquiry, 14–16 Nov

Guest wrote

Hello, do you have a quiet double room mid-November, and is parking available?

Drafted reply

Dear Ms Hartmann,

Thank you for your enquiry. For 14–16 November we have a Classic Double on the courtyard side, which is the quietest part of the house, at £164 per night including breakfast. Parking is £12 per night in our garage.

Approve & send
Edit

✅ Live rate, already filled in

Results from live operation with our hotel clients

200,000+
guest calls answered
5,000+
front-desk phone hours saved
€17.35M
in phone bookings generated

What the email assistant does

It does the writing. Your team keeps the judgement and the send button.

Native in the mailbox you already use

No new interface, no migration, no second inbox to check. Drafts appear where your team already works.

Written in your hotel's voice

The assistant learns your style from your own correspondence — the greeting, the register, the things you always mention — so drafts do not read like a template.

Live data from PMS and channel manager

Availability and current rates go straight into the draft, so nobody has to open another system before hitting send.

Bulk drafts instead of one at a time

Group enquiries and seasonal waves get prepared as a batch. Your team reviews a stack in minutes rather than writing fifty near-identical replies.

Full control — nothing auto-sends

Every draft waits for a person. Email carries your longest and most valuable enquiries, and none of them leave without approval.

50+ languages from one knowledge base

An enquiry arrives in Italian, the draft comes back in Italian. You maintain your house information once.

From enquiry to sent reply

The same four steps your team already does — with the writing already done.

1

Enquiry arrives in your mailbox

Nothing changes about where guests write to you or which address they use.

2

AI reads and sorts it

Booking request, group enquiry, invoice question, complaint — categorised before anyone opens it.

3

A reply is drafted in your style

In the guest's language, with live availability and rates where the PMS is connected.

4

Your team approves and sends

Review, adjust if needed, send. Nothing goes out on its own.

Frequently asked questions about email AI

Does the AI send emails on its own?+
No. It reads, sorts and drafts — a person approves before anything leaves the mailbox. That is a deliberate design choice: email is where the long, awkward, high-value enquiries land, and those are exactly the ones you want a human eye on.
Do we have to move to a new inbox?+
No. It works inside the mailbox you already use, so your team keeps the same tools and the same addresses. There is no new interface to learn and no migration.
Will the replies sound like us?+
That is the point of the setup week. The assistant learns your property's writing style from your existing correspondence — how formal you are, how you greet guests, what you always mention — so a draft reads like your front office wrote it.
Can it quote real availability and rates?+
Where it is connected to your PMS and channel manager, yes. Drafts contain live availability and current rates rather than a placeholder someone has to go and look up before sending.
What about the same question fifty times?+
Group enquiries, wedding requests and seasonal waves all produce near-identical emails. The assistant prepares drafts for a whole batch at once, so your team reviews and sends a stack rather than writing each one from scratch.
Which languages does it handle?+
Over 50 on text channels. An enquiry in Italian is drafted in Italian, one in Japanese in Japanese, all from the same knowledge base you maintain once in one language.
Is it GDPR-compliant?+
Yes. Processing runs on EU servers, data is encrypted in transit and at rest, retention is configurable, and a data processing agreement is included as standard. Optional PII redaction strips card numbers and contact details from logs.
What does it cost and how long does setup take?+
Plans start at £99 per month; hotel groups pay from £0.11 per minute of usage on the voice side. Setup is typically 7 to 10 days including the mailbox connection, style training and a joint test run.

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Get the mailbox down to reviewing, not writing

In a free demo we draft a reply to one of your own guest enquiries — in your style, with your rates, in the language it arrived in.

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