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Messenger · Page comments · click-to-Messenger

Facebook Messenger AI for Hotels

Most hotels check their Facebook inbox once a week, if that. The assistant answers Messenger enquiries and Page comments in 50+ languages from the same knowledge base as your phone and website — and sends the booking link while the guest is still reading.

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Grand Hotel Lakeview

Typically replies instantly

Do you allow dogs? Travelling with a small one

We do — £18 per night, and there is a dog bed and bowl in the room.

Which nights were you looking at?

14th to 16th, two adults

Both nights are free. Booking link below — the dog fee is already added. 🐕

Aa
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✅ No inbox to check

Results from live operation with our hotel clients

200,000+
guest calls answered
5,000+
front-desk phone hours saved
€17.35M
in phone bookings generated

What the Messenger assistant does

The channel most hotels quietly abandoned, answered properly again.

Messenger enquiries on autopilot

Page messages answered within seconds from your house knowledge base — including the ones that arrive at midnight on a Saturday.

Facebook comments become conversations

A question under a post gets a public answer and then continues privately in Messenger, where dates and rates can be discussed properly.

Click-to-Messenger ads answered instantly

Paid traffic lands in a live conversation rather than an empty inbox. The assistant picks up the thread the moment it opens.

50+ languages, detected automatically

International guests write in their own language and are answered in it, from one knowledge base you maintain once.

Enquiries qualified before they reach you

Dates, party size and preferences are captured in the conversation, so what reaches your team is a real enquiry with context rather than a bare 'is anything free?'

EU processing, DPA included

Conversations processed on EU servers, encrypted in transit, retention under your control, data processing agreement as standard.

How a Messenger enquiry becomes a booking

Four steps, none of which require anyone to open Facebook.

1

Guest opens a Messenger chat

From your Facebook Page, a post comment, or a click-to-Messenger ad.

2

AI answers from your knowledge base

The same house information as every other channel — in the guest's language.

3

Live rates where connected

With a PMS connection the assistant quotes real availability and rates inside the chat.

4

Booking link or handover

A direct booking link, or the conversation passed to your team with the full thread.

Frequently asked questions about Messenger AI

What does the AI answer on Facebook?+
Messages sent to your Page through Messenger, and comments left under your posts. Both draw on the same knowledge base as your phone, website chat and WhatsApp, so the answer a guest gets does not depend on the channel they happened to pick.
Do we need a separate inbox for Messenger?+
No, and that is much of the point. Messenger enquiries are handled in the same place as every other channel, so nobody has to remember to check a Page inbox that only gets a handful of messages a week.
Does it work with click-to-Messenger ads?+
Yes. When an ad sends someone into a Messenger conversation, the assistant picks it up immediately and answers in context rather than leaving the person waiting — which is usually where that kind of ad spend leaks.
Can it send booking links?+
Yes. Where the assistant is connected to your PMS it quotes live availability and rates in the conversation and follows up with a direct booking link, so the enquiry does not have to move to email or the phone.
How many languages does it handle?+
Over 50 on text channels, detected automatically. The guest writes in their own language and gets the reply in the same one, and you maintain your house information only once.
Can our team take over?+
At any point. Guests can ask for a person, your team can step into a live conversation, and the AI escalates on its own for complaints, unusual requests and anything requiring judgement — with the full thread attached.
Is it GDPR-compliant?+
Our processing runs on EU servers with encrypted transmission and a data processing agreement included as standard. Messenger itself is a Meta service, so your privacy notice needs to cover the channel — we provide the wording our hotel clients use.
What does it cost and how long does setup take?+
Plans start at £99 per month; hotel groups pay from £0.11 per minute of usage on the voice side. Setup is typically 7 to 10 days including the Page connection, your knowledge base and a joint test run.

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Answer the Facebook inbox nobody has time to open

In a free demo we show a real Messenger conversation — with your rates, your house information and the languages your guests write in.

Book a free demoSee pricing