Customer reviews

What hoteliers say about Alveni AI

17 reviews from hotel directors, front-office managers and reservations teams — every one of them a verified customer. Average rating 5/5 on Google.

5/5· 17 reviews
Volker Beduhn
Team relief

We are very happy with Tina and she supports our team perfectly :-)! The support team is always friendly and helpful too.

Volker Beduhn

Hotel Director

Romantik Hotel Bären Dürrenroth

Lisa-Marie Baur
Luxury hotel

Excellent customer support, deep expertise and fast turnaround on optimisation requests. Highly recommended, even for a luxury hotel.

Lisa-Marie Baur

Quality & Training Manager

Excelsior Hotel Ernst Cologne

Mario Duschek
Innovation

We work with Alveni on audio and chatbot solutions and we are very satisfied. The delivery is professional, innovative and always on point. What convinced us most was the combination of technical expertise and a real feel for the user experience. A clear recommendation for anyone looking for modern, efficient communication solutions.

Mario Duschek

Process Manager / Head of AI

KLAFS

Daniel Künzel
Customer service

We have been working with Alveni AI for over six months now and we are very happy. For me the best customer service is when something simply works and supports you :-) — and it does, brilliantly!!! And if something does come up, they are quick, straightforward and competent. A clear five stars.

Daniel Künzel

Hotel Manager

The Lubo

Chiara Lauer
Guest communication

I am very happy with Alveni AI. It makes guest communication enormously easier and means enquiries are handled quickly and reliably, around the clock. All in all a real help in day-to-day work, and a clear recommendation.

Chiara Lauer

Marketing Manager

Romantik Hotel Neuhaus

Katharina Pramstrahler
Team relief

We are extremely happy with our phone AI — it genuinely takes a huge amount of work off our hands!

Katharina Pramstrahler

Hotel Director

Romantik Hotel Turm

Jens Bernitzky
Partnership

Our company has been working with Alveni since the start of this year and we have nothing but good things to report — about the nature and quality of the collaboration as much as the results, which are considerably better than we expected. We can only recommend working with them.

Jens Bernitzky

Hotel Director

Wellnesshotel Wittelsbach

Alex Koerin
Guest communication

Alveni AI is really great. It makes the work much easier, and because the AI keeps learning it improves all the time. You do have to feed it good information, of course, but then it is a genuine help. Our guests are very positive about it too.

Alex Koerin

Manager Human Resources & Administration

Schwarzwald Panorama Hotel

Monja Thomssen
Team relief

We use Alveni's phone AI at Campsite Harlesiel and we are genuinely delighted. In high season, when the phone here never stops, the support is a huge relief for our team. The AI works reliably, answers a lot of enquiries directly and makes sure our guests get a fast response. Working with the Alveni team is straightforward too — if we have a question or a request, help arrives quickly.

Monja Thomssen

Manager, campsite and motorhome park

Nordseeheilbad Carolinensiel-Harlesiel

Florian Stahlecker
Partnership

I have been a partner from the very beginning and I am embarrassed not to have left a review before now. I have always been convinced by your product and your team is incredibly friendly and helpful. Proud to be a partner of yours — many thanks to Adelheid and the whole team. You are wonderful!

Florian Stahlecker

Head of Reservations

Schwarzwald Panorama Hotel

Jule Reinhardt
Customer service

Great customer service and a brilliant phone AI.

Jule Reinhardt

Front Office Manager

Romantik Hotel Neuhaus

Ramzi Yakoub
Team relief

We worked with Alveni AI and had a very good experience. Support was consistently reliable, easy to reach and always helpful. Communication was straightforward and pleasant from the outset. The standout was the clear relief for our team in the daily routine: no more missed calls, many questions answered directly by the AI, and a phone number always captured so customers could be called back without any trouble. Alveni AI is a strong, professional and dependable partner for us — thoroughly recommended!

Ramzi Yakoub

Head of Sales & Marketing

Hotel Carolinenhof

Five-star ratings without a written review

Martina Benmarouf

Martina Benmarouf

BMW Alpenhotel Ammerwald

Bryan Johnson

Bryan Johnson

Gutshaus Stolpe

Nathalie Lang

Nathalie Lang

Schwarzwald Panorama Hotel

Alessandro Casola

Alessandro Casola

KOOS Hotel Munich

David Hintze

David Hintze

Schwarzwald Panorama Hotel

Hear what they are hearing

Thirty minutes is enough to hear the AI handle your own calls.