Customer reviews
What hoteliers say about Alveni AI
17 reviews from hotel directors, front-office managers and reservations teams — every one of them a verified customer. Average rating 5/5 on Google.

“We are very happy with Tina and she supports our team perfectly :-)! The support team is always friendly and helpful too.”
Volker Beduhn
Hotel Director
Romantik Hotel Bären Dürrenroth

“Excellent customer support, deep expertise and fast turnaround on optimisation requests. Highly recommended, even for a luxury hotel.”
Lisa-Marie Baur
Quality & Training Manager
Excelsior Hotel Ernst Cologne

“We work with Alveni on audio and chatbot solutions and we are very satisfied. The delivery is professional, innovative and always on point. What convinced us most was the combination of technical expertise and a real feel for the user experience. A clear recommendation for anyone looking for modern, efficient communication solutions.”
Mario Duschek
Process Manager / Head of AI
KLAFS

“We have been working with Alveni AI for over six months now and we are very happy. For me the best customer service is when something simply works and supports you :-) — and it does, brilliantly!!! And if something does come up, they are quick, straightforward and competent. A clear five stars.”
Daniel Künzel
Hotel Manager
The Lubo

“I am very happy with Alveni AI. It makes guest communication enormously easier and means enquiries are handled quickly and reliably, around the clock. All in all a real help in day-to-day work, and a clear recommendation.”
Chiara Lauer
Marketing Manager
Romantik Hotel Neuhaus

“We are extremely happy with our phone AI — it genuinely takes a huge amount of work off our hands!”
Katharina Pramstrahler
Hotel Director
Romantik Hotel Turm

“Our company has been working with Alveni since the start of this year and we have nothing but good things to report — about the nature and quality of the collaboration as much as the results, which are considerably better than we expected. We can only recommend working with them.”
Jens Bernitzky
Hotel Director
Wellnesshotel Wittelsbach

“Alveni AI is really great. It makes the work much easier, and because the AI keeps learning it improves all the time. You do have to feed it good information, of course, but then it is a genuine help. Our guests are very positive about it too.”
Alex Koerin
Manager Human Resources & Administration
Schwarzwald Panorama Hotel

“We use Alveni's phone AI at Campsite Harlesiel and we are genuinely delighted. In high season, when the phone here never stops, the support is a huge relief for our team. The AI works reliably, answers a lot of enquiries directly and makes sure our guests get a fast response. Working with the Alveni team is straightforward too — if we have a question or a request, help arrives quickly.”
Monja Thomssen
Manager, campsite and motorhome park
Nordseeheilbad Carolinensiel-Harlesiel

“I have been a partner from the very beginning and I am embarrassed not to have left a review before now. I have always been convinced by your product and your team is incredibly friendly and helpful. Proud to be a partner of yours — many thanks to Adelheid and the whole team. You are wonderful!”
Florian Stahlecker
Head of Reservations
Schwarzwald Panorama Hotel

“Great customer service and a brilliant phone AI.”
Jule Reinhardt
Front Office Manager
Romantik Hotel Neuhaus

“We worked with Alveni AI and had a very good experience. Support was consistently reliable, easy to reach and always helpful. Communication was straightforward and pleasant from the outset. The standout was the clear relief for our team in the daily routine: no more missed calls, many questions answered directly by the AI, and a phone number always captured so customers could be called back without any trouble. Alveni AI is a strong, professional and dependable partner for us — thoroughly recommended!”
Ramzi Yakoub
Head of Sales & Marketing
Hotel Carolinenhof
Five-star ratings without a written review
Martina Benmarouf
BMW Alpenhotel Ammerwald
Bryan Johnson
Gutshaus Stolpe
Nathalie Lang
Schwarzwald Panorama Hotel
Alessandro Casola
KOOS Hotel Munich
David Hintze
Schwarzwald Panorama Hotel
Hear what they are hearing
Thirty minutes is enough to hear the AI handle your own calls.