Built in Switzerland
100% GDPR compliant
The most human AI receptionist for hotels
An AI platform for hotel guest communication: phone, email, website chat, WhatsApp, Instagram & Messenger — every channel, one AI. More direct bookings. A front desk that can breathe.
+30%
direct bookings
32
languages
95%
guest satisfaction
100%
of calls answered
Proven impact
What this looks like in production
Numbers from live hotel deployments, not a pilot.
200,000+
guest calls answered
5,000+
front-desk phone hours saved
€17.35M
in phone bookings generated
Every channel. One AI.
Guests reach you where they already are. The AI answers everywhere with the same knowledge, so nobody gets a different story depending on the channel.
Phone
Up to 100 calls in parallel, answered on the first ring, in 32 languages.
Website chat
Answers from your own site content, in over 50 languages, with lead capture.
The channel most European guests actually prefer, on the same knowledge base.
Routine enquiries drafted and answered so the inbox stops being a backlog.
Hotel groups
Central control across properties, with local autonomy where it matters.
Missed calls
See what unanswered calls are costing you, and what changes when they stop.
Customer reviews
What hoteliers say after living with the AI day to day — 17 verified reviews.
Common questions
Setup time, PMS integration, languages, pricing and GDPR, answered plainly.
AI workshops
Two to five days at your property automating your processes with Claude.
ROI calculator
What do missed calls cost you?
Work out the revenue you are leaving on the table — in ten seconds.
Missed calls
per day
Share that are booking enquiries
%
Average booking value
Pounds
Potential additional revenue
+£45,000 / month
= +£540,000 per year
Missed bookings150 / month
Missed calls300 / month
Our packages
Transparent and fair, with no hidden costs.
Reception Lite
A straightforward start to better guest service
from £249/ month
- ✓24/7 availability for your hotel
- ✓GDPR-compliant and EU-hosted
- ✓100% call answer rate
- ✓No hidden costs
- ✓Transfer to the right person when needed
- ✓Dashboard and call logs
- ✓Email summaries for your team after every call
- ✓Natural, friendly AI voices
- ✓Captures contact details and guest requests
- ✓Your own controlled knowledge base
- ✓Hallucination protection for reliable answers
- ✓Verified sources take priority
- ✓3 languages
Reception Pro
Advanced features with a personalised AI
from £499/ month
- Everything in Reception Lite, plus:
- ✓API integrations with our partners — HotelPartner, HNS, DIRS21, Apaleo and 20+ more APIs
- ✓Automatic knowledge base updates – no manual upkeep
- ✓AI memory for returning guests
- ✓Call summary when transferring to your team
- ✓Advanced behaviour rules and conversation logic
- ✓Custom conversation and service processes
- ✓Automatic routing for specific callers or requests
- ✓Booking links sent by WhatsApp or SMS
- ✓AI detection of booking intent
- ✓10 languages
Reception Ultra
First-class AI service in every situation
from £999/ month
- Everything in Reception Pro, plus:
- ✓Dedicated customer success manager
- ✓Priority support within 24 hours
- ✓Website chatbot included
- ✓WhatsApp chatbot included
- ✓Email automation included
- ✓Unified inbox across every messaging and OTA channel
- ✓Personalised offers sent to guests
- ✓Intelligent caller recognition based on CRM data
- ✓Revenue recovery engine
- ✓Revenue and conversion insights
- ✓Multi-property features
- ✓Your own MCP server, controllable through Claude
- ✓32 languages
Reception Elite
The central AI platform for hotel groups and multi-property operations
On request
- Everything in Reception Ultra, plus:
- ✓Bespoke API and system integrations
- ✓Custom AI for your brand and processes
- ✓Central control across multiple properties
- ✓Custom workflows per property
- ✓Enterprise SLA and priority support
- ✓Per-minute rates from £0.11 at high volume
- ✓Bespoke role and permission models
- ✓Advanced performance and revenue analytics
- ✓Group-wide analytics and reporting
- ✓Quarterly business review with your manager
- ✓Rollout and change management support
- ✓Bespoke contract and billing models
13,200 calls analysed
15 hotels in the study
14 pages report (PDF)
Common questions about Alveni AI
What is Alveni AI?+
Alveni AI is an AI platform for guest communication, built specifically for hotels. It handles enquiries across every channel — phone, email, website chat, WhatsApp, Instagram and Facebook Messenger — automatically, taking pressure off your team and driving direct bookings. In real time, in 32 languages including regional accents, fully GDPR-compliant. Up to 100 enquiries can be handled at once, with no queue.
How does Alveni AI work?+
The AI connects to your existing phone system and hotel software. It draws on a knowledge base built from your own property information to answer enquiries in real time. It can take reservations, explain rooms and facilities, answer common questions, and hand over to a member of your team whenever that is the better outcome.
What does my hotel get out of it?+
Round-the-clock availability with up to 100 calls in parallel, up to 50% fewer missed bookings, a front desk that is no longer tied to the phone, and more direct bookings. The AI answers 95% of routine questions on its own and costs up to 70% less than a human call centre.
How do I integrate it with my existing systems?+
Alveni AI connects via API to your booking engine, PMS, CRM or revenue management system. Our team handles the setup and tunes the AI to how your property actually works. Integration usually takes three days rather than weeks.
Which channels does it cover?+
Every channel your guests use: phone (voice AI), email, website chat, WhatsApp, Instagram and Facebook Messenger. All of them run from one platform, so your team sees every guest enquiry in one place regardless of where it arrived.
Which languages does it speak?+
The voice assistant handles 32 languages including regional accents; the text channels handle over 50. It detects the caller's language automatically and replies like a native speaker — from English, German and French through to Mandarin, Thai, Hindi and Vietnamese. It also distinguishes regional variants such as British and American English.
Can I try it before committing?+
Yes. Book a demo through the website, or call our demo line on +49 89 628 27772 to hear the AI live.
How long does implementation take?+
After the initial setup and building your knowledge base, the AI is typically live within one to two weeks. Our team works alongside you through the whole process.
Is Alveni AI GDPR-compliant?+
Yes, fully. Data is encrypted at rest (AES-256) and in transit (TLS 1.3). Optional PII redaction strips sensitive details — card numbers, CVVs, names, addresses, phone numbers and email addresses — from transcripts and logs, and you decide whether to switch it on. There is a 90-day retention policy, the infrastructure is SOC 2, HIPAA, ISO 27001 and PCI DSS v4.0.1 certified, and servers are located exclusively in the EU.
Why choose Alveni AI?+
Alveni AI is the most human AI receptionist for hotels and the official Gold Partner of the 101 Best Hotels in Switzerland, Austria, South Tyrol and Germany. You get first-class service, 24/7 availability, current AI technology and up to 70% lower costs. More than 100 hotels already rely on it.
What does the name “Alveni” mean?+
“Alveni” comes from Esperanto and means “to arrive” — from al (to, towards) and veni (to come). It carries our promise: guests feel welcome from the first call, and hoteliers get the calm to focus on hospitality in person. Esperanto as a bridging language reflects what the product does — it lets people communicate across language barriers.
Ready to answer every guest, on every channel?
Thirty minutes is enough to hear the AI handle your own calls. No commitment, no setup required for the demo.