Demo +498962827772
Built in Switzerland
100% GDPR compliant

The most human AI receptionist for hotels

An AI platform for hotel guest communication: phone, email, website chat, WhatsApp, Instagram & Messenger — every channel, one AI. More direct bookings. A front desk that can breathe.

+30%
direct bookings
32
languages
95%
guest satisfaction
100%
of calls answered
Alveni AI phone assistant dashboard for hotels — call handling and booking overview

Proven impact

What this looks like in production

Numbers from live hotel deployments, not a pilot.

200,000+
guest calls answered
5,000+
front-desk phone hours saved
€17.35M
in phone bookings generated
Hotel reception with Alveni AI – AI-powered guest communication in action

Every channel. One AI.

Guests reach you where they already are. The AI answers everywhere with the same knowledge, so nobody gets a different story depending on the channel.

Phone

Up to 100 calls in parallel, answered on the first ring, in 32 languages.

Website chat

Answers from your own site content, in over 50 languages, with lead capture.

WhatsApp

The channel most European guests actually prefer, on the same knowledge base.

Email

Routine enquiries drafted and answered so the inbox stops being a backlog.

Hotel groups

Central control across properties, with local autonomy where it matters.

Missed calls

See what unanswered calls are costing you, and what changes when they stop.

ROI calculator

What do missed calls cost you?

Work out the revenue you are leaving on the table — in ten seconds.

Missed calls
per day
Share that are booking enquiries
%
Average booking value
Pounds

Potential additional revenue

+£45,000 / month
= +£540,000 per year
Missed bookings150 / month
Missed calls300 / month
See how it works →

Our packages

Transparent and fair, with no hidden costs. You pay for the minutes you actually use.

STARTER

A straightforward start to better guest service

from £99/ month
  • ✓Your hotel reachable 24/7
  • ✓Fully GDPR-compliant, hosted in the EU
  • ✓1 AI agent
  • ✓100% of calls answered
  • ✓1 phone number included
  • ✓Per-minute rate: from £0.11 for hotel groups – depending on the number of properties and based on actual usage
  • ✓No hidden costs
GET STARTED

PLUS

Advanced features with a personalised AI

from £299/ month
  • ✓Your hotel reachable 24/7
  • ✓Fully GDPR-compliant, hosted in the EU
  • ✓5 AI agents
  • ✓API integrations
  • ✓5 phone numbers included
  • ✓Per-minute rate: from £0.11 for hotel groups – depending on the number of properties and based on actual usage
  • ✓Scales without losing your plan
GET STARTED

PREMIUM

First-class AI service in every situation

from £499/ month
  • ✓Your hotel reachable 24/7
  • ✓Fully GDPR-compliant, hosted in the EU
  • ✓50 AI agents
  • ✓Custom API integrations
  • ✓Unlimited phone numbers (fair use)
  • ✓Per-minute rate: from £0.11 for hotel groups – depending on the number of properties and based on actual usage
  • ✓Individual SLA · enterprise setup
GET STARTED
See all plans in detail →
Preview: Alveni AI report — missed bookings 2026
13,200 calls analysed
15 hotels in the study
14 pages report (PDF)

Free phone AI insights report 2026

What a missed call really costs your hotel

  • ✓How much booking potential sits in a single hotel phone line each month — the number has five digits
  • ✓How often your front desk really gets interrupted (no minute-based reporting captures it)
  • ✓Which call category is worth 125× a room booking — and why it must never hit voicemail

By submitting you receive the report as a download and by e-mail. We process your details to deliver the report and for a possible one-time follow-up. Details in our privacy policy.

Common questions about Alveni AI

What is Alveni AI?+
Alveni AI is an AI platform for guest communication, built specifically for hotels. It handles enquiries across every channel — phone, email, website chat, WhatsApp, Instagram and Facebook Messenger — automatically, taking pressure off your team and driving direct bookings. In real time, in 32 languages including regional accents, fully GDPR-compliant. Up to 100 enquiries can be handled at once, with no queue.
How does Alveni AI work?+
The AI connects to your existing phone system and hotel software. It draws on a knowledge base built from your own property information to answer enquiries in real time. It can take reservations, explain rooms and facilities, answer common questions, and hand over to a member of your team whenever that is the better outcome.
What does my hotel get out of it?+
Round-the-clock availability with up to 100 calls in parallel, up to 50% fewer missed bookings, a front desk that is no longer tied to the phone, and more direct bookings. The AI answers 95% of routine questions on its own and costs up to 70% less than a human call centre.
How do I integrate it with my existing systems?+
Alveni AI connects via API to your booking engine, PMS, CRM or revenue management system. Our team handles the setup and tunes the AI to how your property actually works. Integration usually takes a few days rather than weeks.
Which channels does it cover?+
Every channel your guests use: phone (voice AI), email, website chat, WhatsApp, Instagram and Facebook Messenger. All of them run from one platform, so your team sees every guest enquiry in one place regardless of where it arrived.
Which languages does it speak?+
The voice assistant handles 32 languages including regional accents; the text channels handle over 50. It detects the caller's language automatically and replies like a native speaker — from English, German and French through to Mandarin, Thai, Hindi and Vietnamese. It also distinguishes regional variants such as British and American English.
Can I try it before committing?+
Yes. Book a demo through the website, or call our demo line on +49 89 628 27772 to hear the AI live.
How long does implementation take?+
After the initial setup and building your knowledge base, the AI is typically live within one to two weeks. Our team works alongside you through the whole process.
Is Alveni AI GDPR-compliant?+
Yes, fully. Data is encrypted at rest (AES-256) and in transit (TLS 1.3). Optional PII redaction strips sensitive details — card numbers, CVVs, names, addresses, phone numbers and email addresses — from transcripts and logs, and you decide whether to switch it on. There is a 90-day retention policy, the infrastructure is SOC 2, HIPAA, ISO 27001 and PCI DSS v4.0.1 certified, and servers are located exclusively in the EU.
Why choose Alveni AI?+
Alveni AI is the most human AI receptionist for hotels and the official Gold Partner of the 101 Best Hotels in Switzerland, Austria, South Tyrol and Germany. You get first-class service, 24/7 availability, current AI technology and up to 70% lower costs. More than 100 hotels already rely on it.
What does the name “Alveni” mean?+
“Alveni” comes from Esperanto and means “to arrive” — from al (to, towards) and veni (to come). It carries our promise: guests feel welcome from the first call, and hoteliers get the calm to focus on hospitality in person. Esperanto as a bridging language reflects what the product does — it lets people communicate across language barriers.

Ready to answer every guest, on every channel?

Thirty minutes is enough to hear the AI handle your own calls. No commitment, no setup required for the demo.

Book a free demoAbout Alveni Ltd.